The Service Center will provide support for standard software for up to five years past its last distribution to students. Some packages/operating systems may be phased out earlier if technical issues merit such a change (eg Y2K). Most software was distributed for use on specific computer configurations. Software installed on systems other than what was originally purchased/supplied by University Technology will receive limited support. Software and operating systems not listed are unsupported. Please contact the vendor directly for further assistance.
Additional support for other software may be available at the Instructional Technology Center, which can be reached by calling the Service Center at 973-408-4357.
Software not already installed on computers can be installed through the Software Center (Windows) or Self Service (Mac).
All faculty and staff offices have at least one network jack. Residence halls have one wired connection per room with extra connections in study areas, lounges, and locations like the Ehinger Center and the University Library. Wireless networking covers all residence halls, nearly all academic and public spaces, as well as some outdoor locations. Members of the Drew community can access their Drew network resources while off-campus through their own ISP and remote-access technologies.
It is difficult, if not impossible, to guarantee complete wireless coverage in every part of every campus building in every situation. Factors such as environment, population, furnishings, and use of other equipment that may contribute to interference will change wireless coverage dynamically. University Technology attempts to provide “good” or better coverage in 90% or more of all covered campus buildings.
UT cannot guarantee coverage for all types of wireless devices. Testing is done on Drew standard laptops, and in most cases handhelds, tablets, game consoles, and other devices should work adequately. However, differences in hardware may mean certain devices cannot get a wireless signal.
There are 2 wireless network names (SSIDs) in most locations: drew and drew1x. The “drew” connection requires no wireless authentication. The “drew1x” connection requires authentication (using your Drew uLogin credentials). Not all devices can support wireless authentication.
For more information on connecting to either the wired or wireless networks, please see the Internet Access documentation on U-KNOW.