University Technology.

 

University Technology

University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community.


 

Summer Holiday Closures

This summer, the University will be closed on the following days:

Friday, June 18, 2021

Monday, July 5, 2021

On these days, you can still email helpdesk@drew.edu to report issues or ask questions, but responses will not come until the next business day.

Coronavirus Impact on Technology Services

Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.

In an effort to reduce campus density, most staff have been instructed to work from home since March 12, 2020. During this time, we ask for your patience as we respond to questions and problems that are reported as promptly as possible. Please continue to email helpdesk@drew.edu or fill out a support request at help.drew.edu for technology queries at any time.

You can call 973-408-4357 (HELP) between 9am and 5pm Monday to Thursday and 9am to 12:30pm on Friday. Note: There may be delays in answering phones due to current shift needs.

There is also a virtual helpdesk available via Zoom from 9am to 5pm Monday to Thursday and 9am to 12:30pm Friday. You can access this room by following this link: Virtual Helpdesk on Zoom (bit.ly/drewvhd). You will be placed in the waiting room until you can be helped.

Instructional Technology needs should be directed to the Helpdesk by emailing helpdesk@drew.edu. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 8am to 5pm Monday to Thursday. The ITC Chat will return in the fall.

Printing in the Instructional Technology Center is currently unavailable. Other in-person services, such as event support or walk-up support at the Helpdesk will only be available by appointments scheduled through a Helpdesk ticket.