University Technology.

 

University Technology

University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community. University Technology is part of the Division of Finance and Administration.


Coronavirus Impact on Technology Services

 

Week of April 19, 2021

Due to the switch to an Orange Alert level on campus and the Library building being closed, University Technology will be operating virtually for at least the week of April 19, 2021.

This means that members of the Drew community can still submit support requests at help.drew.edu, by emailing helpdesk@drew.edu, or by visiting the Virtual Helpdesk in Zoom. Phone support will not be available on Monday, April 19 while we assess the situation. Unfortunately, no in-person appointments will be available for the remainder of the week.

Please be safe!

Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.

In an effort to reduce campus density, most staff have been instructed to work from home since March 12. During this time, we ask for your patience as we respond to questions and problems that are reported as promptly as possible. Please continue to email helpdesk@drew.edu or fill out a support request at help.drew.edu for technology queries at any time. You can call 973-408-4357 (HELP) between 9am and 5pm Monday to Friday. Note: There may be delays in answering phones due to current shift needs.

There is also a virtual helpdesk available via Zoom from 9am to 5pm Monday to Friday. You can access this room by following this link: Virtual Helpdesk on Zoom (bit.ly/drewvhd). You will be placed in the waiting room until you can be helped.

Instructional Technology needs should be directed to the Helpdesk by emailing helpdesk@drew.edu. The ITC Chat will be available to answer Moodle and Zoom questions Monday to Friday, 9am to 5pm. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 8am to 5pm Monday to Friday.

In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk are currently unavailable. Some services are available by appointment only and require a ticket prior to the appointment being scheduled.