University Technology.

 

University Technology

University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community. University Technology is part of the Division of Finance and Administration.


Week of May 17, 2021

In-person services at the Helpdesk and Service Center phone support (x4357) will be unavailable the week of May 17.

The Virtual Helpdesk will only be available from 10am to 4pm this week.

These services will resume on Monday, May 24, following the University schedule of Monday to Thursday 9am to 5pm and Friday 9am to 12:30pm.

Please continue to email helpdesk@drew.edu or fill out support requests at help.drew.edu. Some services are available by appointment only and require a ticket prior to the appointment being scheduled.

Coronavirus Impact on Technology Services

 

Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.

In an effort to reduce campus density, most staff have been instructed to work from home since March 12, 2020. During this time, we ask for your patience as we respond to questions and problems that are reported as promptly as possible. Please continue to email helpdesk@drew.edu or fill out a support request at help.drew.edu for technology queries at any time.

There is also a virtual helpdesk available via Zoom from 10am to 4pm Monday to Friday, switching to a Friday close at 12:30pm on May 28. You can access this room by following this link: Virtual Helpdesk on Zoom (bit.ly/drewvhd). You will be placed in the waiting room until you can be helped.

Instructional Technology needs should be directed to the Helpdesk by emailing helpdesk@drew.edu. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 8am to 5pm Monday to Thursday. The ITC Chat will return in the fall.

In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk are currently unavailable. Some services are available by appointment only and require a ticket prior to the appointment being scheduled.