University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community. University Technology is part of the Division of Finance and Administration.
Drew University is closed for business from 5 p.m. on Thursday, August 6 through 7 p.m. on Monday, August 10, due to a scheduled full campus electric power shutdown, allowing for planned infrastructure upgrades. All buildings on campus are closed for business and to visitors during this period.
Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.
Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.
Drew is operating under a “Drew Virtual Time” plan and staff have been instructed to work from home since March 12. During this time, we ask for your patience as we respond to questions and problems that are reported as promptly as possible. Please continue to email email@example.com or fill out a support request at help.drew.edu for technology queries at any time. You can also call 973-408-4357 (HELP) between 10am and 4pm Monday to Friday, starting Monday, June 8.
The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session. The ITC Chat will also be staffed during certain times; check the sidebar in Moodle for more information.
In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk are currently unavailable.
Remote Technology Help
Email firstname.lastname@example.org or visit help.drew.edu to submit a support request 24/7
Responses will come Monday-Friday 9am-5pm
Classroom Tech Help, x3001
Hours are changing in response to the current situation.
Please reference the most recent communications at Drew's COVID-19 page, linked again below.
Service Center Help Line, x4357
In-person services (ITC, Helpdesk, MRC)