University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community.
Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.
Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.
You can call 973-408-4357 (HELP) between 9am and 5pm Monday to Thursday and 9am to 12:30pm on Friday.
There is also a virtual helpdesk available via Zoom from 9am to 5pm Monday to Thursday and 9am to 12:30pm Friday. You can access this room by following this link: Virtual Helpdesk on Zoom (bit.ly/drewvhd). You will be placed in the waiting room until you can be helped.
Instructional Technology needs should be directed to the Helpdesk by emailing email@example.com. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 8am to 5pm Monday to Thursday. The ITC Chat will return in the fall.
Printing in the Instructional Technology Center is currently unavailable. Other in-person services, such as event support or walk-up support at the Helpdesk, will only be available by appointments scheduled through a Helpdesk ticket.
Remote Technology Help
Email firstname.lastname@example.org or visit help.drew.edu to submit a support request 24/7
Responses will come Monday-Thursday 9am-5pm, Friday 9am-12:30pm
Classroom Tech Help, 973-408-3001
Virtual Helpdesk on Zoom
In-person services (ITC, Helpdesk, MRC)
Any in-person services will be offered by appointment only and require a ticket.