Student Financial Services Representative


Student Financial Services Representative

Drew University is seeking a Student Financial Services Representative. This position is the primary point of contact for the Student Accounts and Financial Aid Offices. This role will assist with inquiries relating to Student Account Billing and Financial aid while providing administrative support and excellent customer service to students and their families. This position directly interacts with students, parents and the University colleagues on a daily basis. This person must be able to communicate financial information in a professional and courteous manner. It is important that this person has the ability to establish and create working relationships with other departments in order to achieve common goals.

Key Responsibilities:

  • Professionally communicate payment options to students and families via. email, phone or in person
  • Monitor students accounts to ensure that their funding and payment plans are up to date in order to identify at risk students and follow up on delinquent payments
  • Document relevant discussions with students and families in the Banner Operating System
  • Review and Reconcile daily cashiering to ensure all transactions are processed and accurate in a timely fashion
  • Identify and notify students of incomplete financial aid documentation
  • Correspond with students regarding their financial obligation to the college and be able to assist them in obtaining funding needed to do so
  • Manage and Invoice 3rd party Agencies, includes serving as the VA certifying official
  • Coordinate efforts with other departments to ensure that school policies and processes are in compliance with State and Federal agencies
  • Responsible for attending specified functions where office representation is required, this may include an evening or weekend during peak periods
  • Management retains the right to add or change job duties at any time
  • Performs other duties as assigned, as the above statements reflect general duties of the position and should not be considered as a detailed description of all worked requirements that may be inherent in the position

Required Education and Experience:

  • High School Diploma/GED, Bachelor’s Degree preferred
  • Minimum 2 years professional experience, including customer service, accounts receivables, cash handling, and/or collections
  • Strong oral and written communication skills
  • Ability to multi-task and follow directions to complete tasks and meet deadlines
  • Manage a high volume workload, being able to effectively problem solve
  • Experience working in a higher education environment with the working knowledge of the Banner operating system is a plus
  • Knowledge of Federal Financial Aid regulations is preferred but not mandatory


To apply, submit the following materials to Please include your name in the subject. Position is an immediate fill.

  • Cover letter with desired salary
  • CV/Resume
  • Contact information of 3 professional references (or as specified by the Hiring Manager)

About Drew University:
Drew University, located on a beautiful, wooded,186-acre campus in Madison, New Jersey, includes the College of Liberal Arts, the Theological School and the Caspersen School of Graduate Studies. It has a total enrollment of more than 2,100 students with 145 full-time faculty members. Over 35% of our undergraduate students are from underrepresented groups, and we were recently ranked 19th among baccalaureate institutions for the number of international students enrolled. The Theological and Caspersen Schools offer master’s and doctoral degrees, and the College confers bachelor’s degrees in 32 disciplines.

Drew is dedicated to exceptional faculty mentorship and hands-on learning that successfully prepares students for their futures. Students regularly connect with local communities, and because of our proximity to New York City, we are home to multiple New York Semester experiences for our undergraduate students: Wall Street, United Nations, Contemporary Art, Communications and Media, Social Entrepreneurship, and New York Theatre. The University also houses the Charles A. Dana Research Institute for Scientists Emeriti, the Center for Global Education, the Center for Civic Engagement, the Center on Religion, Culture & Conflict, and the United Methodist Archives and History Center. Drew also recently received a multi-year grant to transform teaching and learning in the humanities by incorporating emerging digital technologies, methods, and pedagogies.

To enrich education through diversity, Drew University is an Affirmative Action/Equal Opportunity Employer. In accordance with Department of Homeland Security regulations, a successful candidate must be authorized to work in the United States. These positions are subject to a background check.