When will a student use the services of TMS Payment Gateway?
A student can use the TMS Payment Gateway to make a payment to his/her student account (i.e. tuition, fees, room/board, etc.) by credit card or ACH debit from a checking or savings account. Student’s may still deposit funds onto the bookstore and/or food account with a credit card in the Student Accounts Office.
Which charges are generally included on a student account and must be paid through the TMS Payment Gateway?
Tuition and general fees, housing and board plans, accident/sickness insurance, loan interest, library fines, parking tickets, computer buy in/out fees, past due Health Services charges, and past due long distance telephone charges.
What company provides credit card and ACH Student Account payment services for Drew University?
Tuition Management Services, a leading provider of education payment services for many colleges and universities across the nation.
How does a student or parent access the TMS Payment Gateway?
- Call 800-722-4867, a toll free number. Students can select the Pay In Full option to make a one-time payment (TMS also services our payment plan option).
- Access TMS Payment Gateway via web directly by typing www.afford.com/drew into your browser’s address bar.
When can a student use the TMS Payment Gateway to make a credit card or ACH payment?
Students can pay via internet 24 hours a day, 7 days a week. TMS is open to take phone payments Monday through Friday, 8-10pm and Saturday, 9-3pm.
Will all credit cards be accepted?
At this time, MasterCard, American Express, Visa, and Discover will be accepted.
What is the fee charged to use this service?
A convenience fee will be charged to the cardholder for Credit Card transactions (please see the fee table) and is based on the amount being paid. There is no fee charged associated with ACH transactions from a checking or a savings account as long as this is done through the automated self-service system. There is a convenience fee of $10 if the payer chooses to speak with a TMS representative directly to to make an ACH transaction instead of using the serlf-service option.
Does Drew profit in any way from the convenience fee charged?
No, the convenience fee is fully retained by Tuition Management Services, Drew receives no part of this fee.
When does a TMS Gateway payment post to the student’s account?
Payments will post to the Drew student account 1 to 2 business days after the transaction is completed through the Gateway.
What if a student encounters a problem in making a credit card payment through the TMS Payment Gateway?
The student or parent can contact Tuition Management Systems at 800-722-4867 selecting option 6 (401-921-3700 out side of the US) or email them at TMS Gateway Customer Service. The student or parent can also call the Student Accounts Office at 973-408-3114 or email at email@example.com. Please note that Drew acknowledges and closely follows the Family Educational Rights and Privacy Act (FERPA).
Will a student who is later entitled to a refund, who originally paid using TMS Payment Gateway, receive all or a portion of the convenience fee back?
No, the convenience fee is non-refundable after the transaction has been completed.