We are interested in hiring students, both work-study and non-work-study eligible, who would like to work in a fast-paced, team-oriented environment. Applicants must be comfortable interacting with members of the Drew community on the phone and in person. Prior experience with technology support, networking and/or customer service is beneficial but not required. As long as you are willing to learn, we are willing to teach you.
University Technology Helpdesk, Service Center, ITC: Students in this area are responsible for helping students, staff, and faculty in person and over the phone with software installation, account support, hardware support (for Drew recommended and issued computers), and other IT related end-user support.
Media Resource Center (MRC): This area provides media services for academic, administrative and events programming. Services include: installed and portable video projection, audio production with installed and portable PA systems, HD video recording, multi-camera live streaming and media classroom operations.
A valid driver’s license is required for MRC positions. Many flexible hours are available, including evenings and weekends. Work study is preferred.
Infrastructure, Telecommunications, and On-Site Services (ITO): This area provides support for the campus network, maintains the campus phone system, and handles on-site support for faculty and staff computers. Student employees are responsible for assisting full-time staff with their duties. This may involve:
- Answering the phone
- Assisting with inventory management
- Troubleshooting wired and wireless network
- Troubleshooting phone problems
- Delivering and installing phones, computers and other hardware to staff and faculty offices
- Performing a variety of other office duties as needed