University Technology (UT) helps fulfill Drew’s mission of education through the innovative use of instructional technology and media, knowledgeable creation of robust, reliable infrastructure and enterprise systems and constantly improving efforts in customer service. We are committed to supporting and empowering the entire Drew community.

Office 2016

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Common Questions

Many answers to common questions are available in our documentation space in U-KNOW, Technology Help and Information.

Microsoft Office


Hours of Operation

View additional area-specific hours on Visiting or Contacting Us.

General phone support and Helpdesk:

Semester Hours:

Monday-Thursday 9am-10pm
Friday 9am-5pm
Saturday 1-5pm
Sunday 6-10pm

January Break and Summer Session:

Monday-Friday 9am-5pm


Monday-Friday 9am-5pm

1ITS (Classroom Support)

Semester Hours:
Monday-Thursday 8am-8:30pm
Friday 8am-5pm

January Break and Summer Session:
Monday-Friday 9am-5pm

Monday through Friday 8am-9pm
Saturday and Sunday 8am-8pm


Additional Services


Computers - Hardware

General support requests can be logged by opening a support ticket or calling the UT Service Center at 973-408-4357.

Classroom Computers

For support in a classroom, call 1-ITS (x1487).

 Audio-Visual Equipment


It is highly recommended that, when possible, you connect to the internet with an ethernet cable. Questions about obtaining cables can be directed to the UT Service Center at 973-408-4357.