Below you will find information about various things you might need to do while working from off-campus. It is a work in progress and will be updated as quickly and often as possible.
Questions can always be directed via email (firstname.lastname@example.org) or by calling the Helpdesk at 973-408-4357 (HELP). Current hours are listed to the left.
Drew employees should also refer to the Working From Home – Technology FAQ page in U-KNOW for more information.
In the event you need to speak with a colleague while working remotely, we recommend Google Chat.
We always recommend keeping a copy of a document or spreadsheet, post editing, on a Drew network drive – preferably a departmental drive (usually referred to as G: within your department).
If only uploading existing files to the network drive, use MyFiles.
When working with files already saved to a Drew network drive, especially Word and Excel files, you may find it easier to work in CloudPC, as those software apps are connected to the network drives the same way a desktop computer would be at Drew.
Please keep in mind that files with sensitive information should be accessed via CloudPC.
Any voicemail messages left on your personally-assigned Drew extension will generate an email message with an attached wav file, so you can listen to the message from anywhere. Please note: Deleting these emails will not delete the voicemail from the phone system. That can only be done by calling in to your voicemail.
Every so often, you should double check the accuracy of your voicemail greeting.
Although it is possible to connect to most Drew services from a personal computer, some employees have asked permission to bring their Drew-issued laptops and desktops home. Here are some things to consider:
You may have noticed slower or choppier internet connections over recent months. With more people staying home but trying to connect to the outside world for school, work, socializing and entertainment, demand has increased. We are collecting some suggestions at this page:
One thing we would like to point out is that video calls especially take a lot of resources. Closing apps that you do not need to use during a video call can potentially improve your video and sound. Remembering to occasionally reboot your computer – or even giving it an entire night shut down completely! – can be good for its performance (as well as your personal well-being).
Whatever steps you take to improve your internet connection, be prepared with a back-up plan, and communicate that plan (or that you’ve had a problem) to those who need to know.
Video calls can be very helpful for team building and collaboration. Drew recommends using Zoom.
For Zoom support, please fill out this very short form:
Drew has a site license for a Chrome extension called Screencastify, which allows you to record and edit videos.
You can also record a Zoom session. These materials were created with faculty in mind, but the same steps apply:
Additionally, you can record a slide show in PowerPoint with or without your voice narrating.
For video editing support, please fill out this very short form:
The individuals who will most likely respond to you include:
If you have questions or suggestions, please email email@example.com. Include the link to this page please!
Remote Technology Help
Email firstname.lastname@example.org or visit help.drew.edu to submit a support request 24/7
Responses will come Monday-Friday 9am-5pm
Service Center Help Line, 973-408-4357
Classroom Tech Help, 973-408-3001
Virtual Helpdesk on Zoom
In-person services (ITC, Helpdesk, MRC)