University Technology

About Us

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University Technology is a learning organization that proactively engages with our partners to build trust by supplying secure, stable, and forward-facing resources and expertise to help Drew University meet its goals.

We are staffed by employees of CampusWorks and supported by a small pool of Drew students.

Summer Hours

Drew University will be closed and phone and walk-up support will not be available on the following dates:

— Monday, May 19, 2025

— Monday, May 26, 2025

— Thursday, June 19, 2025

— Friday, July 4, 2025

— Monday, September 1, 2025

Additionally, the University will close at 12:30pm every Friday between May 23, 2025 and August 8, 2025.

Walk-Up Support (Academic Commons main floor)

Appointments are still recommended for in-person services. We will accommodate walk-up requests to the best of our ability.

Drew Account Passwords

Instructions to activate your Drew account the very first time
Information about Drew accounts
Passwords expire every 180 days
Change your password at https://password.drew.edu > Change Password
Review your Security Responses at https://password.drew.edu so you can reset your password if you forget it

Commonly Used Technology Services

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written for a specific period of time, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We have also collected information on specific topics and tools at our Teaching, Learning and Working Remotely pages.

If You Need Help

You can always email ux@drew.edu or fill out a support request at help.drew.edu for technology queries at any time.

You can also call 973-408-4357 (HELP) during regular hours (M-F 9am-5pm). Appointments scheduled through a R0B0SQRL help ticket are required to ensure someone is available to help you.

Instructional Technology needs should be directed through R0B0SQRL by visiting help.drew.edu or emailing helpdesk@drew.edu. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 9am to 5pm Monday to Friday.