University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community.
Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.
Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.
You can call 973-408-4357 (HELP) between 9am and 5pm Monday to Friday. We recommend calling before coming to the desk to ensure someone is available to help you. Appointments scheduled through a Helpdesk ticket are still required for some services.
Instructional Technology needs should be directed to the Helpdesk by emailing firstname.lastname@example.org. The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 9am to 7pm Monday to Thursday, 9am to 5pm Friday.
Printing in the Instructional Technology Center is currently unavailable.
Remote Technology Help
Email email@example.com or visit help.drew.edu to submit a support request 24/7
Responses will come Monday-Friday 9am-5pm
Helpdesk Phone Support, 973-408-4357 (HELP)
Helpdesk, Academic Commons main floor)
Appointments are still recommended for in-person services. We will accommodate walk-up requests to the best of our ability.
Classroom Tech Help, 973-408-3001
By appointment only