University Technology (UT), like its sister department, Instructional Technology (IT), helps fulfill Drew’s mission of education through the knowledgeable creation of robust, reliable infrastructure and enterprise systems, constantly improving efforts in customer service, and aiding the innovative use of instructional technology and media. We are committed to supporting and empowering the entire Drew community. University Technology is part of the Division of Finance and Administration.
Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.
Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful.
Drew is operating under a “Drew Virtual Time” plan and staff have been instructed to work from home beginning March 12 until April 3. During this time, please email firstname.lastname@example.org or fill out a support request at help.drew.edu for technology queries.
The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session.
In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk, as well as Service Center phone support (x4357) are currently unavailable.
Remote Technology Help
Email email@example.com or visit help.drew.edu to submit a support request 24/7
Responses will come Monday-Friday 9am-5pm
Limited support will be available Monday-Thursday 5pm-10pm
Classroom Tech Help, x3001
Hours are changing in response to the current situation.
Please reference the most recent communications at Drew's COVID-19 page, linked again below.
In-person services (ITC, Helpdesk, MRC)
Service Center Help Line, x4357