Where you should go for help depends on the nature of your problem:
- Go to the Telecom Forms page and fill out the appropriate repair request if:
- Your phone or voicemail is not working properly
- You are having problems with your cable TV service
- Your phone, TV or data jack is physically damaged
- You would like to dispute a charge that shows up on your phone invoice
- Contact the CNS Helpdesk if:
- Your ethernet connection is not working
- You need a new u-login password
- You have any other type of computer problem.
Support Resources
- Forms – Looking for a form on the Telecom website? You’ll find them all listed here!
- Telecom FAQs – Many answers to common questions can be found here.
- Online User Manuals – Downloadable manuals and info sheets for many of the phones and other equipment provided by Telecom.
- Technology Support Portal – Log work requests for all technology-related issues and check the status of your open work requests. (Drew users only)