Rings and Tones
Hold and Call waiting
Check Voice Mail
Ringer and Speaker Volume and Tone Control
Hear Directory Number
Hear Port Number
Placing a Call/Fax – Dialing Sequence
|Calling on-campus||Dial the 4 digit extension|
|Calling local or long distance numbers||Dial 9 + 1 + 10 digit number. If you hear a beep, it means the call is long distance and you must enter your authorization code.|
|Calling international numbers||Dial 9 + 011 + Country Code + Phone Number + the # key*. After the beep, dial your authorization code.|
|Faxing||For faxes, you must typically enter the entire dialing string at once. This should work using the dialing sequences above. As far as the phone system is concerned there is no difference between sending a fax to a number and placing a normal phone call. In fact, some fax machines have a monitor button which allows you to hear dial tone and dial in real time, just as you would if you were placing the call with a phone.|
*Entering the # key is optional for most phone calls (though it is typically necessary when using a fax machine), it just speeds up the process a bit. Because international calls have variable lengths, the phone system does not “know” when you are finished dialing an international number and therefore will wait for several seconds after you’ve finished dialing before issuing the beep for the authorization code. Entering # tells the phone switch that you’ve finished dialing and forces it to prompt for an authorization code immediately.
Authorization codes are provided to most new employees. All new authorization codes given out by the Office of Telecommunication are linked to a departmental GL number for billing purposes. Phone invoices will be posted online once a month. This invoice lists calls made with your authorization code, as well as other phone-related charges incurred during the month. Click here for instructions on viewing your phone invoice.
Rings and Tones
Unlike a regular phone, the Drew phones have different types of rings and tones to inform you about different types of calls and functions.
|Ring||What it Means|
|Single ring||Incoming call from on-campus|
|Double ring||Incoming call from off-campus|
|Triple ring||System Priority Call *|
|Tone||What it Means|
|Ring then beep||Called line is busy, on campus|
|Busy signal||Called line is busy, off-campus **|
|Single beep||Enter authcode for off-campus calls|
|Fast busy signal||Call cannot be processed|
|Constant ringing||Out of service ***|
* The most likely reason for getting a System Priority Call is use of the Callback feature on your phone.
** If you hear a busy signal when you call a Drew extension, this may indicate that the owner of that extension has activated the Do Not Disturb function on the phone.
*** If you hear a constant ring when you pick up the handset, contact Telecom if the problem continues for two or more hours on a regular business day. Contact Telecom immediately to report other problems.
On the standard Drew telephone, the speaker button is a small rectangular button next to the # key. This will enable you to listen to the phone without the handset; however, please note that the speaker is not (usually) two-way*. You can hear someone speak, but if you do not speak in to the handset no one can hear you. The most common use of this feature is for listening to voicemail.
*The standard Drew phone, the ITE 12+, does not have a two-way speakerphone, but some other models do (for example, the 12S, the 12SD and the 30SD).
Last Number Redial
Last Number Redial may not necessarily be what you think it is. It will redial the most recent call you have made to off-campus; however it will not redial calls made to Drew extension. Even if you make on-campus calls since your last off-campus call, it will remember the off-campus number. Last Number Redial remembers your authcode too, so be careful about toll or long distance charges.
This feature allows you to establish a personal directory of frequently called numbers and dial those numbers automatically. You may chose up to ten frequently called numbers, assigning each a one digit reference code (0 through 9). The phone numbers you choose may be four digit internal extensions, or seven or ten digit off-campus numbers requiring an authcode. Be sure to precede any off-campus number with 9.
To store or change an abbreviated dial number:
- Lift handset or press speaker button and listen for dial tone.
- Press the feature button [ABVD DIAL].
- Press [*]. The feature lamp will light.
- Enter a one digit reference number [0 though 9] and listen for the confirmation beep.
- Enter the phone number to be stored and your authcode, if necessary, and listen for the confirmation beep.
- Hang up the handset or press the speaker button.
- To place an abbreviated dial call:
- Lift the handset and listen for dial tone.
- Press the feature button [ABVD DIAL].
- Enter the one-digit reference number.
- Note: Since the system dials the number for you, you will not hear the number being dialed as you would normally.
There are two main functions that fall under callback options:
Callback Request for a Busy Line:
When you call a Drew extension are receive the busy tone [a ring-beep, not an actual busy signal], you can request a notification when the other party is off the line. You should probably wait for a third ring-beep before requesting callback, in case the person you are trying to reach wishes to answer the call waiting signal. Before the call goes to voicemail, press the [CALL BACK] button. Wait for the confirmation tone, and hang up.
When the extension you call is no longer busy, you will hear a triple-ring to signal a System Priority Call. Answer the ringing extension and the system will automatically place the call for you. If you do not answer the System Priority Call, the callback is canceled.
Callback Request for an Unanswered Line:
If you call a Drew extension and there is no answer, you may request a callback for when the recipient returns to his or her own room or office. Before the phone goes to voicemail, press the [CALL BACK] feature button.
On the dialed extension, the Line lamp will flutter. To return a callback request, the recipient must pick up the fluttering extension and press [CALL BACK]. On the initial caller’s phone, the extension will triple ring.
Hold and Call Waiting
The [HOLD] feature button does exactly what you might think it does: it places a call on hold, allowing you to place another call or simply put the handset down without disconnecting the line. If you have placed a call while having the original call on hold, you may switch between the two by pressing the [HOLD] button again.
While on the phone, if you receive a call you will hear one or two short rings [depending on the origin of the call] to indicate that you have call waiting. If you chose not to respond, after a fourth ring the caller will hear your normal or your busy greeting, depending on whether or not you have recorded a busy greeting. To accept the call, place the original call on hold and press the switch hook (in other words, the button that hangs up the phone). To alternate between calls, press the [HOLD] button.
Note: Only one call may call-wait on a line. Subsequent calls receive a busy tone or are forwarded to your voicemail box.
For your convenience, there is a special button on your phone that directly accesses your voicemail box. By pressing the feature button (labeled either VMB or InteMail), you will be automatically forwarded to x4000 (the voicemail system extension). At this point, simply enter your voicemail password to log in and check your messages.
Another feature of this button is the lamp beside it: if you have received voicemail from someone, this light will flash to indicate a waiting message. This way, you’ll know right away whether or not you have messages without having to log in to check.
For more information about how to listen to messages and other options in the voicemail system, please see the Drew Voicemail system page.
If you do not intend to be in your room for a while, and know where you will be, you can choose to forward your phone to the extension where you will be. It is highly recommended that you ask the permission of that extension’s owner before forwarding your phone. If no one answers at the location the phone is forwarded to, it will go to your own voicemail and not the voicemail of the extension you forward to.
Probably the most common use of the [CALL FWRD] button is to forward your phone to voicemail (x3131) so as not to be disturbed by incoming calls. Callers will get your voicemail box without the phone ringing four times first. There will be a single abbreviated ring on your phone to alert you that a call has been forwarded.
You do have the ability to set call forwarding to dial an off campus number, however this can be both confusing and expensive. First, press the Call Forward button, as usual. Then dial 9 for an outside line, and then the number off-campus to which you wish your calls forwarded. Then you will hear a beep. This is a prompt for you to enter your authorization code. Yes, you must use your auth code for this procedure. Once your auth code is entered, you’re all set. But remember, any calls made to your campus extension will now be forwarded off-campus using YOUR auth code to pay for the call. Be very careful, as this can quickly become expensive.
As you may guess, Call Conferencing allows you to join in a telephone conversation with more than just two people. In fact, the systems allows you to have up to twelve people in a single conference call.
Another special feature of this function is the ability to have off-campus callers participate in the conference. It is recommended however that you have no more than four of the callers be from off-campus, otherwise line noise from the analog lines gets too much to hold a normal conversation.
- To start the conference call, place the initial call as usual.
- Press the [CONF] feature button and listen for the dial tone. Dial the number as usual; when the party answers, hit the [CONF] button again to link all involved parties.
- To add more users, repeat step 2 as many times as desire, up to a total of twelve parties.
Note: If you hang up, the conference will continue without you. This means if you have an off-campus party or parties involved, the calls will continue to be billed to your account. Also note that there must be at least one Drew extension involved in the conference at all times; if you are the last Drew extension and you hang up on a group of off-campus parties, the connection will drop for everyone.
You can place a conference on hold by pressing the [HOLD] button. As usual, you will get a dial tone, at which point you can hang up without disconnecting. The hold lamp will blink, indicating that you are still able to return to the conference. All other parties can continue the conversation while you are away from the conference the same as if you disconnected yourself; the only differences are that you can return and that off-campus parties will not be disconnected if there are only off-campus parties remaining.
To return to the conference works the same as returning from a normal call on hold; pick up the phone and press [HOLD] button again to resume your presence in the conference.
The [TRSF] feature button on your Drew telephone allows you to hand a call over to another extension. You can also use the transfer feature to add another party to the call.
To direct the call to another extension, simply press the [TRSF] followed by the correct extension. You may wait until the other party answers and introduce the caller or you may hang up as soon the other extension rings.
The added feature of this function happens if you choose not to hang up the call. If you hit the [TRSF] button again, all three extensions will be joined in a three-way conference call. If instead you chose to hang up, the two lines are automatically joined without needing to press [TSRF] again.
Ringer and Speaker Controls
On either side of the ITE 12+, there are a few dials and a slide to change volume and pitch. On the left-hand side there are two dials. The one closest to the bottom of the phone controls the volume of the ringer; the other controls the pitch of the ringer. You can lower the pitch by turning the dial clockwise. Turning the volume dial clockwise will raise the volume. If you are not hearing your phone ring when someone calls, this could be the problem. Finally, on the right-hand side of the phone is a slide that controls the volume of the speaker function. Pushing the slide away from you will raise the volume.
Your phone also has several functions built into it for purposes of self testing and gathering information about the location. These are commonly call pound-star codes because they all begin with [#*]. There are three codes that you may find useful, Self-Test Mode [#*112], Hear Directory Number [#*113], and Hear Port Number [#*114]
- The Self-Test Mode has several functions which will let you check if all your buttons are working. To enter Self-Test, press the sequence [#*112]. All lights on the phone should turn off at this point.
- Pressing the feature buttons will cause it to light, blink slowly, blink quickly, flutter and remain on in succession. You should try all five settings for each button to ensure that the lights are working properly.
- If you press  through , [*] and [#] in succession, you will hear a beep or “zip tone” for each successful press. If you press these keys out of order, you will hear a busy signal instead of a tone.
- When you hang up the phone during Self-Test mode, the phone will begin to ring. This will allow you to adjust the volume and pitch to a setting you prefer.
- To exit Self-Test Mode, hang up the phone a second time.
Hear Directory Number
To find out what extension your phone is press the key combination [#*113]. The system will read your current extension to you. If you hear the wrong extension, try a different jack. If you have tried all the jacks and cannot find your proper extension, please contact us and let us know what the problem is. Please make sure you have tested all the jacks in the room or office before calling.
Hear Port Number
Every active phone jack has a port number. If you dial [#*114] on your phone, the system will read back the port number (actually a number followed by a letter, i.e. 1532B). This information is sometimes useful for diagnosing phone problems. Generally speaking, however, you do not need to do this unless someone in the telecommunications office has asked you to.