Phone service at Drew University is provided by an Intecom S80 PBX located in the Learning Center.
User Services is responsible for providing phone service and voice mail service for the University.
Most faculty and staff offices have a phone jack and Drew-provided telephone (in the case of a move or new hire, as long as one was requested). More information about using the phone in your office can be found at Using Your Drew Phone or Phone Line.
Choose the relevant item below for additional information, troubleshooting steps, and options to file requests.
Use the form below to request NEW voice services (including phones and faxes), or to request CHANGES to an existing service.
If you are making a request for a new hire, please fill out the New Hire Technology Needs questionnaire instead.
Please only use this form if your request is for one person. If you have a more complex request involving multiple people, please contact the Service Center at 973-408-4357 (HELP).
Use this form to report phone services that have recently stopped working properly. DO NOT use this form to request moves, adds or changes.
When you submit this form, a work order will automatically be generated, and a confirmation email will be sent to your Drew email address. If you want to add any additional information to your work order, you can do this via help.drew.edu.
Our objective is to complete 95% of all repair requests submitted via this form within 8 business hours.
****If a phone or jack ceases to function due to improper use (e.g. the equipment was dropped or spilled on), you (or your department) will be charged for the cost of repairs.****
Any Drew employee can initiate a conference call from their phone by using the conference button. This is the best option to use when all participants are on-campus.
Check out Using Your Drew Phone or Phone Line for instructions on how to use this feature. Because it can be difficult to use, we don’t recommend this option for a call with more than 3 total participants. For larger conference calls, try a hosted conferencing service.
A hosted conferencing service provides you with an access number and a PIN. You must provide the access number and PIN to all participants, and then they use that information to sign into the conference at the appropriate time. There are a number of hosted conferencing services available. To discuss further, contact the Service Center at 973-408-4357 (HELP).
In some cases you may want to arrange a phone meeting on campus with several people in one room. In such cases, it is often useful to rent a teleconference/speakerphone unit specially designed for this purpose (pictured to the right). To rent a speakerphone, contact the Media Resource Center at 973-408-3342. Keep in mind that not every room is equipped for speakerphone use, so if you want to use a speakerphone you should talk to the Media Resource Center before you book a room for the event.
Faculty, staff and resident students have access to a voice mailbox. Residents living in doubles or triples will generally have to share a voice mailbox with their roommates.
Faculty and staff can request a new voice mailbox, or changes to an existing voice mailbox, by filling out the Voice Services Request Form.
Students can request a voice mailbox by filling out the Student Phone Service Request below.
For more information about using your voice mail (setting it up initially, setting and changing your greeting, using distribution lists, etc), please see the Voice Mail page in U-KNOW.
Please use the form below to request a phone line, voice mailbox, or authorization code. A work order will be generated automatically. If you received notification that your line has been set up, but you still can’t get dial tone, please submit a Phone Trouble Report.
Please note that if you use your Authorization Code, you will be charged at a rate of $0.06/minute for long distance calls. International rates are significantly higher. All phone charges will be added to your student bill and must be paid through Student Accounts. You do not have to pay every month that you incur charges, but if the balance on your account is too high at registration time, you will not be eligible to register for classes.
It may take up to 7 business days for your phone line to be installed.
Follow the links below for instructions on viewing Phone Use reports. Note that these reports go back to July 2012.
Individual Phone Use Report – View phone charges associated with your phone number and authorization code
Departmental Phone Use Summary Report – For department managers to view phone charges for their department.