Coronavirus Impact on Technology Services

Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.

In an effort to reduce campus density, most staff have been instructed to work from home since March 12. During this time, we ask for your patience as we respond to questions and problems that are reported as promptly as possible. Please continue to email helpdesk@drew.edu or fill out a support request at help.drew.edu for technology queries at any time.

You can call 973-408-4357 (HELP) between 9am and 5pm Monday to Friday. Note: There may be delays in answering phones due to current shift needs.

There is also a virtual helpdesk available via Zoom from 10am to 8pm Monday to Thursday, and from 10am to 5pm on Friday. You can access this room by following this link: Virtual Helpdesk on Zoom. You will be placed in the waiting room until you can be helped.

The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session, 8am to 5pm Monday to Friday.

The ITC Chat is available Monday to Friday, 9am to 5pm; as well as ITC Open Zoom hours from Monday to Friday, 10am to 1pm. Questions about Moodle and Zoom can be posited here (not general technology questions, which should be emailed to helpdesk@drew.edu). You can find the chat in Moodle, or click on the image below to see if the chat is currently answering questions.

A list of Instructional Technology support resources is also available in PDF format for those who are interested.

In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk are currently unavailable.

Moodle Course Assistance

You can use any of the resources above (help.drew.edu, helpdesk@drew.edu, 973-408-4357, 973-408-3001, ITC Chat, Virtual Helpdesk on Zoom) to request help. Please be prepared with the course number, including name and section, and the assignment details if relevant.

You can also visit Moodle Support Requests for links to forms for specific requests (like course restores).