Instructional Technology and User Services

Instructional Technology, like our sister department, University Technology (UT), helps fulfill Drew’s mission of education through the innovative use of instructional technology and media, and constantly improving efforts in customer service. We are committed to supporting and empowering the entire Drew community. Instructional Technology is part of the University Library.

Planned Campus Closure August 6–10

Drew University is closed for business from 5 p.m. on Thursday, August 6 through 7 p.m. on Monday, August 10, due to a scheduled full campus electric power shutdown, allowing for planned infrastructure upgrades. All buildings on campus are closed for business and to visitors during this period.

Coronavirus Impact on Technology Services

Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful. We are also collecting information on specific topics and tools at our Teaching, Learning and Working Remotely pages.

Drew is operating under a “Drew Virtual Time” plan and staff have been instructed to work from home since March 12. During this time, we ask for your patience as we respond to questions and problems that are reported as promptly as possible. Please continue to email helpdesk@drew.edu or fill out a support request at help.drew.edu for technology queries at any time. You can also call 973-408-4357 (HELP) between 10am and 4pm Monday to Friday, starting Monday, June 8.

There is also a chat service available. Questions about Moodle and Zoom can be posited here (not general technology questions, which should be emailed to helpdesk@drew.edu). You can find the chat in Moodle, or click on the image below to see if the chat is currently answering questions.

In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk are currently unavailable.