Instructional Technology and User Services

Instructional Technology, like our sister department, University Technology (UT), helps fulfill Drew’s mission of education through the innovative use of instructional technology and media, and constantly improving efforts in customer service. We are committed to supporting and empowering the entire Drew community. Instructional Technology is part of the University Library.

Coronavirus Impact on Technology Services

Drew University continues to monitor the impact of the COVID-19 novel coronavirus. Please refer to the campus resource site for the latest campus information.

Website-based services like Google (Mail, Drive, Calendar), Banner, and Moodle can always be reached from on and off campus. Although written with employees in mind, the information and instructions linked from this “Working From Home” page in U-KNOW may be helpful.

Drew is operating under a “Drew Virtual Time” plan and staff have been instructed to work from home since March 12. During this time, please email helpdesk@drew.edu or fill out a support request at help.drew.edu for technology queries.

The Classroom Tech Help Line, 973-408-3001 will be available for classes that are in session.

There is also a chat service available. Questions about Moodle and Zoom can be posited here (not general technology questions, which should be emailed to helpdesk@drew.edu). You can find the chat in Moodle, or click on the image below to see if the chat is currently answering questions.

In-person services, including event support, printing in the Instructional Technology Center, and walk-up support at the Helpdesk, as well as Service Center phone support (x4357) are currently unavailable.