Hold FAQs

  • I have a hold on my account. What does it mean?

Code

Description

Reason

Registration

Transcript

BO

Business Office Hold

Contact Business Office directly if you see this hold on your account.

Y

Y

FC

Bus Office Hold Check In

A large balance is currently due and needs to be paid in order move on-campus.

FI

Bus Office Hold Regist/Transcr

A large balance is currently due and needs to be paid in order to register or order/view transcripts.

Y

Y

FT

Bus Office Hold Transcript

A balance is currently due and needs to be paid in order to order/view transcripts.

Y

FW

Bus Office Hold Waived

Business office staff have waived your business office holds due to extenuating circumstances (per University Policy).

PL

Perkins Loan Hold

Contact Business Office directly if you see this hold on your account.

Y

Y

1098T FAQs

  • What is the 1098-T Tuition Payment Statement?

    • Tuition Payments Statement (also known as the 1098-T) is the information return that colleges and universities are required to issue for the purpose of determining a student’s eligibility for the Hope and Lifetime Learning education tax credits.  The information provided on the 1098-T is determined by IRS policies, and the information provided on the 1098-T is provided directly to the IRS.

  • When and where will the Form 1098- be provided?

  • Why didn’t I receive my 1098-T?

    • If you were expecting to receive your 1098-T via the postal service, Drew University only provides them online via TreeHouse.  For more information on electronic retrieval of the 1098-T, please visit this page.

    • Additionally, if you fall under and of the following categories you will not be receiving a 1098-T tax statement: Auditors, Exchange, Non-Resident Aliens, and if your scholarships and grants are greater than or equal to the charges billed for qualified tuition and related expenses. Tuition remission and Tuition exchange are reported in the scholarships and grants category.

Billing & Payment FAQs

  • When can I expect my bill?

    • Fall billing is run the first week in July and spring billing is run the first week in December.

  • When is the bill due?

    • Fall bills are due to be paid in full by August 5th and spring bills are due to be paid in full by January 5th.  Late payments are subject to a late fee of $500.  All financial aid issues are to be resolved by these due dates, or else the account will be subject to a late fee of $500.

  • How will I receive my bill?

    • All billing is produced electronically. You will receive a monthly email informing you when each monthly statement is available. You can also access your account at any time online via Treehouse.

  • How can I authorize my parent/guardian access to view my account?

    • To authorize a parent or guardian to access information on your account please log in to Treehouse and click on the Students tab. There you will see a box titled Help & Services. The very last link is for Parent/Guardian Proxy Access. This link will guide you to grant proxy access for one or more individuals.

  • Do you have any payment plans?

    • We have a variety of payment plan options available, all facilitated via Tuition Management Systems. Additional information and instructions on how to set up a payment plan are available on our website.

  • What is your mailing address?

    • To mail paperwork and documentation please send to: Drew University Attn: Business Office 36 Madison Avenue Madison, NJ 07940. To mail payments please send to: Drew University PO Box 36118, Newark NJ 07188-6118. Please ensure that your Drew ID number is located on the check when submitting payments.

  • Where can I mail my payment?

    • Drew University

    • PO Box 36118

    • Newark NJ 07188-6118

  • Please ensure that your Drew ID number is located on the check when submitting payments.
  • What payment methods do you accept?

    • Payments made in the Business Office can be made via cash, check, money order or bank check. Credit card or ACH payments can be made via Tuition Management Systems. Instructions are on our website.

  • Can I pay online?

    • Yes, payment online can be made via Mastercard, American Express, Discover and Visa. Credit cards draw a 2.99% service fee charged by Tuition Management Systems (TMS). Payment online can also be made via ACH from a checking or savings account at no additional charge.

  • How do I see my current balance owed?

    • Go to “Account Detail for Term” by visiting TreeHouse, clicking on your students tab, locating “Statement and Payment History,” and then select “Account Detail for Term” at the bottom of the page.  This webpage breaks down, in detail, all the account information for each term.  The final amount due is at the bottom of the page next to “Account Balance net of Authorized Financial Aid and Memos.”

 

Meal Plan FAQs

  • How can I change my meal plan?

    • Meal plans can be switched starting when your bill becomes available each term. To change your meal plan please log in to Treehouse and click on the Students tab. In the box titled Dining Plans and Drew Card there is a link titled Switching Meal Plans. This link gives you instructions on how to change your meal plan. Students are able to change their meal plan until the end of the second week of classes each semester.

  • Do I have to have a meal plan?

    • All resident students in undergraduate housing assignments are required to have a meal plan.

  • When is the deadline to change my meal plan?

    • Students have until the end of the second week of each semester to change their meal plan.

  • I’ve run out of points. How do I add more points?

    • To add more points to your meal plan with cash or check please feel free to visit the Business Office between the hours of 9am – 4pm. To add more points to your meal plan by credit or debit card please log in to Treehouse and click on the Students tab. In the box titled Dining Plans and Drew Card there is a link to View DrewCard balances and Add Funds. Follow that link to make a payment online.

  • I would like to apply for a medical exemption for the meal plan. How do I do this?

    • The application for exemption is available on the Campus Life & Student Affairs website. Please contact that office with any questions.

Refund Check FAQs

  • How do I request a refund check?

    • Starting one week after the end of the add/drop period and once all of your loans, scholarships and other financial aid items have posted to your account please email the Business Office at business@drew.edu. Please include your name, Drew ID number and your address. Please note: resident students will have their checks mailed to their CM Box. Commuter students should include their permanent address so we can be sure to send the check to the correct location.

  • When can I expect a refund if I dropped my course(s) on or before the deadline?

    • Refund checks are not produced automatically. Please submit an emailed request if you wish to receive a refund.

  • What is the refund policy?

    • The Institutional Refund Policy is available on our website. Please review it carefully and contact us directly with any questions.