If you have requested a phone line for your bedroom (see Student Phone Services for more information), here's a list of some of the features available to you. With the exception of Hold and Transfer, these features should work from most public phones (though you may not be able to call off campus with your PAC from exterior dorm phones).
Placing a Call - Dialing Sequence
| Calling on-campus | Dial the 4 digit extension |
| Calling domestic off-campus numbers | Dial 9 + 1 + 10 digit number. After 2 beeps, dial your PAC (Personal Authorization Code). You will hear 3 more beeps and then the call will be connected. |
| Calling international numbers | Dial 9 + 011 + Country Code + Phone Number + the # key*. After 2 beeps, dial your auth code. You will hear 3 more beeps and then the call will be connected. |
| Sending a Fax | -To send a fax, use the same dialing strings as above, including the authorization code if faxing off-campus.
-When sending an international fax, make sure you enter a # after the number and before the authorization code.
-You may find that you need to insert a pause into the dial string immediately before the auth code. The method for entering a pause varies from one fax machine to the next.
-After you enter the dial string, press the "Send" key to dial the number and send the fax. |
*Entering the # key is optional for most phone calls (though it is typically necessary when using a fax machine), it just speeds up the process a bit. Because international calls have variable lengths, the phone system does not "know" when you are finished dialing an international number and therefore will wait for several seconds after you've finished dialing before issuing the beep for the auth code. Entering # tells the phone switch that you've finished dialing and forces it to prompt for an auth code immediately.
Your Personal Authorization Code (PAC)
Personal Authorization Codes (PAC's) are available for all students upon request (see Student Phone Services for more information). Your PAC is a code which uniquely identifies you on the phone system. It provides security for the phone network in the same way your username and password provides security for the data network (the campus LAN). It is also used for billing purposes. After submitting a request for a PAC code using the Phone Services Request Form, your code will be e-mailed to you, along with instructions. Things to keep in mind:
Your PAC will not change while you are at Drew
Never share your PAC with anyone!
Your PAC is NOT the same as your voicemail password. If you change your voicemail password, it will not affect your PAC in any way
Hold
To put a call on hold, press: Flash * 6
To get back to a call on hold, press Flash * 1
Transfer
