Drew > Telecommunications

Repair Form for Students

Use this form if you are a student and would like to report problems with your phone, or cable TV service, or if your ethernet/internet connection does not work (If your ethernet/internet connection works but you are having trouble with certain network or internet services, visit the CNS support website).

When you submit this form, an e-mail with the information will automatically be sent to the Telecom e-mail address. A telecom employee will review your request and create a work order. You will then receive an e-mail with your work order number, which you can use to track the progress of your work request at the Technology Support Portal. Our objective is to complete 95% of all work requests submitted via this form within 8 business hours.

Fields marked with a * are required.

Background Information

First Name:*
Last Name:*
Campus Extension:
Alternate Phone Number:
Email Address:*
Building:
Room # (or describe the location):*
Around what date did the problem start?

Please check all problems listed below that apply:
Most of the issues listed below result from minor problems that the student can quickly resolve by him/herself. To view descriptions of common causes of and solutions to each problem, click here. We strongly recommend that you try these fixes yourself before submitting this form.

Phone Issues:	Voicemail Issues:
No dial tone Phone does not ring Phone does not ring - forwarded to voicemail Can't hear person on other end Person on other end can't hear me Static - my end of the line Static - other end of the line Phone jack physically damaged Cannot make local calls Cannot make long distance calls Personal Authorization Code (PAC) not working	Voicemail password not working Hear someone else's name when I try to access my voicemail Forgot voicemail password
	Cable TV Issues:
	Channels are fuzzy Only channels 1-13 working No channels working Cable TV jack physically damaged
	Ethernet/Internet Issues:
	Ethernet/Internet jack physically damaged
Other (please specify):

Please provide any additional details that will help us better understand the nature of the problem: