The University Technology (UT) Helpdesk will be moving to the Vivian A. Bull Academic Commons on Thursday, Sept. 25. We anticipate the move will take 2-4 days, so the Helpdesk will not reopen in the new space until Monday, Sept. 29, at 9 a.m.
In conjunction with the Helpdesk move, the UT Service Center will move to LC 50, also on Thursday, Sept. 25. The phones will be operational at the UT Helpdesk until the Service Center is ready to take phone calls; therefore, the Service Center will be operational on Thursday and Friday, Sept. 25 and 26, from 9 a.m. to 5 p.m. at 973-408-4357.
During the move, the Heldpesk will be unavailable to assist with hardware and software repairs, password changes, Duo Security issues, etc. If a customer’s computer is at the desk during this transition and is ready for pickup, this can be arranged by contacting the Service Center at 973-408-4357. Customers will be directed to the Instructional Technology Center, located in the academic commons behind the group study lounges.
We apologize for the inconvenience but are confident that centralizing services will ultimately contribute to streamlined customer support, allowing us to better serve the community.