Interested in working as a Desk Staff in the Center for Academic Excellence (CAE)? Review the job description, responsibilities, and guidelines below.

Desk Staff Job Description & Requirements

  • Commits to working to 5-10 hours a week
  • Attends staff meetings
  • Greets and welcomes students, tutors and guests to the CAE
  • Serves as the face of the CAE for guests during campus tours
  • Assists students in scheduling appointments with the online scheduler
  • Ensures all tutors scheduled for open hours or appointments during the shift are present and accounted for
  • Records all tutor or student cancellations and no-shows in the Google Drive Tutoring Roster
  • Contacts students via phone and email in case of student no-show
  • Contacts tutors via phone and email in case of tutor no-show
  • Answers phone calls and addresses student needs
  • Completes a daily log of all activity during each shift
  • Remind tutors of their responsibilities to complete client report forms
  • Abides by all Center policies as set forth in the tutor manual and desk staff manual
  • Maintains professionalism in the CAE
  • Fulfills responsibilities as assigned by the Tutoring Coordinator, Assistant Tutoring Coordinator, or CAE Directors

Guidelines for submitting your application:

  • All desk staff must be current students at Drew in good academic standing.
  • Submit a current, unofficial copy of your transcript to
  • Please submit two faculty or staff references using the Desk Staff Reference Form here. Faculty or staff should email the Reference Form to or return to the CAE located in the University Library.

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